Frequently Asked Questions

Yes — door-to-door delivery is available for customers who do not have their own customs clearance capabilities. From our factory gate straight to your specified address — warehouse, clinic, or retail point — we handle everything. No freight forwarder needed on your side. No customs clearance to worry about. Just receive your goods where you need them.

Our standard terms are T/T (wire transfer), with a deposit before production and balance payment before shipment. For long-term partnership arrangements, we are open to discussing alternative terms. Please reach out to our sales team to explore what works best for your procurement process.

Yes. We support custom packaging design, labeling, and branding in multiple languages. For private label arrangements, we work with you to ensure all labeling meets the regulatory requirements of your target market, including FDA 21 CFR Part 801 and EU MDR Annex I Chapter III requirements.

Yes. Our products are designed with international regulatory requirements in mind. For example, our multi-language blood pressure monitors support English, Spanish, Portuguese, and Russian interfaces — a single SKU can serve multiple markets. We also offer region-specific labeling and documentation packages to streamline your multi-market distribution.

We respond to all quote requests within 24 hours. For standard product inquiries, you can expect a detailed quotation including pricing, specifications, and estimated lead time. For custom or OEM inquiries, we will follow up with additional questions to ensure we provide an accurate proposal.

Yes — we consider after-sales support essential to a long-term partnership. We provide product issue response, technical consultation, and return/refund coordination. When your end customers have questions, you have answers backed by a partner who shows up.